Elgato HD60 X – Stream and Record in 1080p60 HDR10 or 4K30 with Ultra-low Latency on PS5/Pro, PS4/Pro, Xbox Series X/S, Xbox One X/S, in OBS and More, Works with PC and Mac

FIX: Hope this helps! So if you are using a webcam to stream and a capture card you need to make sure they aren’t on the same USB drive as they conflict and both try to take priority as a camera and only one will work. If you put them in different slots on the PC they will work. I streamed and this Capture card is absolutely amazing. The quality is great for picture and sound!Let’s begin here. I was extremely excited for this product as many streamers swear by it. Well when it works. The thing is, is that you need to go to the website and it doesn’t tell you exactly what to download or what’s required as there are many products. I eventually found out you need The 4K capture utility software.I got everything plugged in and it seemed promising.. I logged into my streaming sites and boom my game appeared. Everything’s working fine. Once I began going through all the options and the quality seems amazing along with the sound. No lag and the picture quality seemed great!Now here’s the problem. Once I gena streaming this box started disconnecting and reconnecting freezing my stream and cutting out the audio. I had to keep plugging it in and out, to get it going again. Then my webcam began doing the same. After HOURS and I mean hours of researching online, Google, Reddit and TikTok there was little to no help. I made several changes to my PC settings. I also confirmed it was in a USB 3.0 port. My PC is fully capable of handling this Capture Card.After about 3 days and over 20 hours of research with no progress I decided to return this box.. I also saw many other streamers experiencing this for well over the past year with no fix. I even bought a Powered USB 3.0 dock as I was made aware that this Capture Card is very demanding and some issues was that it overloads the PC. This did not even fix it. I tried to stream again with the new Powered box and the Elgato HD 60 x continued to disconnect and reconnect while my other devices remained stable and active.I tried deleting all the software and re-installing it all. Tried different ports and better quality HDMI cables. NOTHING WORKED. For being a $150 box I expected so much more and ease of use.. I’m really disappointed because when it decides to work it seems absolutely amazing but once these issues started they became frequent and un-fixable.Pros:Good quality when it worksCons:DirectionsPower driven (hard on PC’s) very demanding even for lower quality gaming.Bad supportAppears software isn’t being newly updated on site.Didn’t work